GEC Storm Restoration FAQ Sheet

  • When will my house/street/neighborhood/county have power?
    We wish we could give specific dates but as our General Manager, Jeff Brewington said, it could be days, it could be weeks.
  • What if there is damage to my meter can or my electrical system in my home?
    You will need to find a contractor as soon as possible and work with your county for any necessary inspections.
  • Why don’t I see any trucks in my area?
    Crews are in the field working even if you don’t see them. Remember, our service territory spans from Big Cypress Reservation in the south to Okeechobee and Sebring in the north. It’s a huge territory and even with extra crews they can’t come down every street at once.
  • I have a downed line or pole on my driveway, street, or in my yard. What should I do?
    Please go to and enter a report. Include any detail on the downed line or pole that you can. You do only need to enter this report once.
  • Will GEC call me to let me know my power is restored?
    Although we normally try to do this, this situation is far from normal. As a general rule we won’t be making any call backs unless there is a specific reason at your location we need more information.
  • Why does my neighbor have electricity and I don’t?
    It is frustrating to sit in the dark, while lights shine at your neighbor’s house and the power system around you appears to be undamaged. There are a host of possible causes for one home having power while a neighboring one does not, including:

    • Homes are on different circuits.
    • The transformer that serves your property has internal damage.
    • The service wire to your home is damaged.

    Our crews will continue working street by street and house by house until everyone has power.

  • What if I have a medical issue?
    We understand the stress this outage is causing, especially for members who face medical challenges. We are working at a feverish pace to restore power to everyone, but cannot give you a specific timeline for when you will have power. If you are dependent on electric-powered medical equipment and do not have a power backup system, please consider relocating.
  • What if I have a power line down?
    We care about your safety. Please call us at 863-946-6200with the exact location of the downed line. We will get a crew to you as soon as possible. In the meantime, please do not risk your life by moving lines or vegetation entangled in lines.